Policies & T&C's 

This Policy informs you regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. By using the Service, you agree to the collection and use of information in accordance with this policy. Contact details can be found at the end of this policy. Personal information Personal information is necessary so we can provide our services to you. If you do not disclose the below information, it may prevent us from providing services to you. Personal information we collect about you: We may collect and use the following personal information about you: •Contact information, including name, email address, telephone number, date of birth, forwarding address and company information (where applicable). •Your billing information, transaction and payment card information. •Medical history, allergies and lifestyle choices on our client consultation applied to existing and prospective customers. •Details of any feedback you give us by phone, email, post or via social media. •Data regarding how you use our website, IT, communication and other systems. How we collect personal information: We collect most of personal information directly from you for example, customer consultations, telephone, email or face to face. However, it may also collected indirectly such as your activity whilst using our website or through third party IT systems with your consent. How and Why, we use your personal information: Under data protection law, we can only use your personal information where there is a necessity for us to do so,known as a legitimate interest: oTo provide goods/and or services to you oFor the performance of our contract with you or to take steps at your request before entering into a contract. oTo evaluate our performance of the level of services being provided. oEnsuring safe working practices, staff administration and assessments oMarketing our services to prospective or existing customer base oPromotional communications (with consent where required) Or to comply with our legal and regulatory obligations: -To comply with our legal and regulatory obligations; for the performance of our contract with you or to take steps at your request before entering into a contract; for our legitimate interests or those of a third party; or where you have given consent. -Conducting checks to identify our customers and verify their identity -Any professional legal and regulatory obligations that apply to our business, eg under health and safety regulations or rules issued by our professional regulator -Gathering and providing information required by or relating to audits, enquiries or investigations by regulatory bodies -Ensuring business policies are adhered to, eg policies covering security and internet use - -For our legitimate interests or those of a third party, ie to make sure we are following our own internal procedures so we can deliver the best service to you Who do we share your personal information with: Again, personal information is only shared with those who have a genuine and necessary requirement to do have access to it. This includes: -Myself as a self-employed therapist -Payment service providers, -Other third parties we use to help us run our business, eg marketing agencies or website hosts -Our Insurers -Delivery companies i.e. for the delivery of goods purchased on our website -Our health and safety advisors if you have an accident -External auditors, eg in relation to accreditation and the audit of our accounts. -We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations. We will not share your personal information with any other third party. Where your personal information is held Information may be held at our offices either in hardcopy form or on our computer database systems and those of our third-party agencies, service providers, representatives and agents as described above. When you click links on our website, they may direct you away from our website. We are not responsible for the privacy policy of other websites and would recommend you read their privacy and cookies policy before you submit any personal data to these websites. How long is Personal Information kept: We will keep your personal information while you have an account with us or we are providing services to you. After this we will keep it for as long as necessary for any complaints, regulatory requirements or legitimate interest. By law, we are required to hold the personal information you have given us in connection with booking a treatment and any notes about those treatments for a minimum of 6 years. 6 years after your last treatment or after the end of our business relationship with you we will permanently delete all your personal information that we hold. If it is necessary to retain your personal information, we will delete or anonymise it. Your rights You have the following rights, which you can exercise free of charge: -The Right to access -The Right to rectification -The Right to be forgotten (in certain situations) -Restriction of Processing (e.g. Promotional Opt-outs) -Data Portability -To Object -Not to be the subject of automated individual decision-making For further information please see, the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you wish to excersise any of these rights, please email us on hello@theremediroom.co.uk, or do so in writing to our address: The Remedi Room, Neville Lodge, 53 Newbridge Crescent, Wolverhampton WV6 0L Keeping your personal information secure: Only those with a genuine business interest can handle your data. We have appropriate security measures to prevent personal information from being accidentally lost, used or accessed unlawfully. Anyone using your data will be doing so only in an authorised manner, we have a procedure in place to handle any suspected data breached with the applicable regulator. How to complain: We hope that we can resolve any query or concern you may raise about our use of your information. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or by telephone: 0303 123 1113. How to contact us Please contact us by post or email in writing, if you have any questions about this privacy policy or the information, we hold about you. Our contact details are shown below: The Remedi Room Neville Lodge, 53 Newbridge Cres, Wolverhampton WV6 0LH Email: hello@theremediroom.co.uk